Questions we hear a lot
If you don't see your question here, that's what the inquiry form is for. We read every one ourselves.
Do you have a shop we can visit?
We work out of a studio in Auburn, Alabama. [CLIENT TO CONFIRM: is the studio open for walk-ins, or by appointment only] Most of our orders and event bookings happen through the inquiry form, wherever you're located.
How much does a live embroidery event cost?
It depends on your guest count, how many items you'd like stitched, your location, and how long you'd like us on-site. We don't publish a flat rate because no two events look alike. Send us your details through the inquiry form and we'll follow up with clear, transparent pricing. No surprises.
How much does a custom order cost?
The same answer applies: it depends on the item, the quantity, and the design. Tell us what you have in mind and we'll quote it honestly before any money changes hands.
How far in advance should we book a live event?
We recommend reaching out at least [CLIENT TO CONFIRM: recommended lead time, e.g. 4 to 6 weeks] before your date, especially during busy seasons. That said, reach out even if your event is close. We'll tell you honestly if we can make it work.
Do you travel outside of Auburn for events?
Yes. We travel to [CLIENT TO CONFIRM: travel radius or list of cities/regions served], and further for the right event. Let us know your location in your inquiry and we'll include any travel details in your quote.
What items can guests choose at a live event?
We bring a selection of totes, towels, hats, and other blanks for guests to choose from, and we're happy to work with items you provide instead. Tell us more about your event and we can help you decide what fits best.
How long does each embroidered item take at an event?
Most pieces are stitched in about [CLIENT TO CONFIRM: typical stitch time per item], so your guests aren't standing around waiting long. We can talk through pacing for your guest count when we quote your event.
What space or setup do you need on-site?
Just [CLIENT TO CONFIRM: space and power requirements] near an outlet. We bring our own table, machine, and thread, so there's very little for you to arrange beyond a spot for us to set up.
Can you match our wedding colors or company branding?
Absolutely. We carry a wide range of thread colors and can plan a palette around your event. For corporate clients, we can also work with your logo. Send us a vector file if you have one and we'll talk through what's possible.
Do you ship custom orders, or only take local orders?
We ship nationwide. Most of our custom orders come in from outside Auburn, and we handle everything by mail from there.
How long does a custom order take to arrive?
Turnaround depends on the item and how full our schedule is, but we'll always give you a realistic timeframe when we confirm your order. If you need something by a specific date, tell us in your inquiry and we'll let you know if it's possible. [CLIENT TO CONFIRM: typical turnaround time for custom orders]
How do we take care of an embroidered piece?
Turn it inside out before washing, use a gentle or delicate cycle, and skip the iron directly on the stitching (a press cloth works fine if you need one). Embroidery is sturdy, but it likes to be treated a little bit like the heirloom it's meant to become.